Customer support
Our customers are very important to us. Quick and quality support is a guarantee, resulting in a long-term successful relationship.
List of customer services
Customer Support for ArisCAT Users
Our company provides a full customer support to users of our system. This makes the usage of our information system easier, and serves fast solutions to user’s problems and questions.
Customer support contains:
- Free System Updating
- Phone Support
- Fax Support
- E-mail Support
- Support by Means of Distant Administration
Special Training
We offer special training for beginners and advanced users in other areas of customer service, as well.
After purchasing a new information system, you expect your employees to manage it effectively, with immediate results. Customers do not have time to wait while your sales and production department finish studying a new system manual. If you wish to speed up this process, use our training offer.
The training is individually directed at your firm or at the customer’s residence.
Individual Services
Companies need quick and faultless implementations of information systems, and require immediate training of personnel. If you wish to work with the new information system with your current data… If our system does not suit you somehow, we offer individual correction according to your requirements. A service intervention is intended for companies that want 100% function and storage of data files without any trouble.
Skilled Installation and Optimal Initiative Setting
- Are you a big company with thousands of bookkeeping and stock operations per year? Do your employees work with computer networks and information systems on a daily basis?
- Do you have shops or centers that need to exchange synchronized data between each other?
If you answered “yes” to any of the above questions, we recommend that you use our information system specialists to train your personnel. An investment into this service will give you a troublefree system and gained skills.
Skilled Installation and Configuration Involve:
- Configuration of Basic Piece Lists.
- Configuration Masks for Single Products.
- Stock Control.
- Branch Data Processing.
- Modification of Print Files.
- Home-banking Service.
- Internet System Upgrades.
- Distant Administration Service.
Transmission of Databases
You can transfer all of your current data to this new system. Our special software tools converts files like directory and supplies into the right format and sources it into a database.
Service Intervention
In case there is a function breakdown in the system, we provide service for that as well. Service intervention is necessary to establish preventive system maintenance. This involves checking hardware control, setting up operation systems, and setting up a library. This service is recommended once a month, and can be ordered separately. The result of this service intervention is that the system is reset and rerun to its full function status, without losing any data.
